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Emergency Call Taking, Dispatch, and Records Management

When a call comes into an emergency dispatch center, location accuracy can be the deciding factor between life and death. Real-time, smart GIS maps improve call routing so that police, fire, and EMS crews can get to those in need fast—and with complete situational awareness.


Safeguarding communities with location accuracy

In need of a 9-1-1 addressing system that made it easier for departments and the public to align, access, and share spatial information, Sussex County upgraded to Esri off-the-shelf GIS software. Now, decision-makers are empowered with smart maps that display accurate, real-time data when they need it most.